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Find support articles for plugin administrators and content managers here.
Mobile App Support Articles
30
What are Messages? Messages are sent from plugin administrators to a centralized location inside the RepFiles app. You will only receive messages from plugins you have installed. The message icon in the main screen menu will appear green whenever...

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26
MyFiles Plugin Icon What is MyFiles? MyFiles is a Plugin for each registered RepFiles user to store and manage content in their own personal way. External files or files from other RepFiles Plugins can be uploaded to MyFiles to make them easi...

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27
Requesting & Granting Plugin Access Made Easy A new "Request Access" feature is available to RepFiles users who select a Public-Secure Plugin on the app's "Add New" screen.   What happens when RepFiles users select "Request Access?" 1)...

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02
"Request Content" Communication Tool RepFiles users who have been authorized to access a Plugin can now email content suggestions directly to those managing a Plugin's content (aka "Plugin Content Managers"). To utilize this new feature, the app mu...

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06
Offline/Online App Status Control When faced with an unstable internet connection, RepFiles allows users to go offline in order to quickly access all files that are synced to their device. To go offline, select the connection icon or "Online...

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18
Sign-In/Register Screen All RepFiles users are prompted to sign-in with their RepFiles account information, or register for a free RepFiles account, the first time they install a RepFiles app. (To register now, click here.) After signing-in to the a...

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18
Auto-Delivered Plugins When RepFiles users are authorized to access a Secure Plugin, the Plugin will appear on their Home screen with a green lock. Users can then select the Plugin icon to install.   To see additional Public or Publ...

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18
Initial Plugin Install: Online Only or Sync Plugin After users receive access to a Plugin, they are prompted to sync all files to their device for offline viewing or to access online only. (The Online and Offline Sync Modes can be switched later if ...

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18
Switching Between Online and Offline Plugin Sync Modes Sync Mode settings can be changed by long-pressing on a Plugin and selecting “Edit.” Under the Sync Settings, a Plugin’s current Sync Mode is indicated as either “Offline...

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18
Unified Browser Key Users can now easily determine the status of each of their files through the following overlay icons: Blue Cloud – File is stored remotely and accessible only when connected to the internet. Green ...

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18
No Internet Connection Indicators Indications that a user is not connected to the internet include: The blue cloud icon for Online Sync Mode Plugins and green sync icon for Offline Sync Mode Plugins changes to grey. Users can access these Plu...

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18
Search Files in Offline and Online Sync Modes By selecting the “Search” option listed in the menu, users can search either all files or only files stored locally on their device by keywords.  

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18
Manage Files When Plugin is in Online Sync Mode   Make Files Available Offline To make files available offline, simply touch the file or long-press on the folder or file until a green check mark appears. The green check mark ind...

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18
Manage Files When Plugin is in Offline Sync Mode Remove Files From Device To remove files from your device, long-press on the folder or file until a green check mark appears. The green check mark indicates that the item is selected. &n...

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18
What To Do When an Outdated File is Identified A yellow sync icon appears over a file if it has been updated or renamed by the Plugin Manager.   To retrieve the updated file, simply touch the file to download and view, or long-press o...

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18
What To Do When a File Removed by the Plugin Manager is Identified A red sync icon appears over a file if it has been removed by the Plugin Manager. To remove the file from a device, long-press on the file until it is selected with a ...

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23
Plugin Security Icon Key Public-Secure Plugin/No Access – Plugin icon is visible on the “Add New” screen to all users but only accessible to authorized Plugin users. Registered RepFiles users must contact the...

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03
Get Ready With RepFiles by Following These Five Simple Steps: Step 1. Download your desired RepFiles app on your mobile device (available for free in the Apple App Store, Google Play and Windows Store). Step 2. Once installe...

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02
From time to time an iOS device may clear your RepFiles Plugin icons. Don't worry! The content is still there. The icons simply need to be reloaded. To reload Plugin icons, open your RepFiles application, select "Options">"Reset">"Cache only"....

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