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Find support articles for plugin administrators and content managers here.
App Support Articles
16
To Download Files: Long-press or right-click on any folders or files that you would like to download so that a green check mark appears. Select Download from the menu, then select “Proceed” to continue. Select “OK” onc...

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30
Touch or click any file with a blue cloud icon to open it. (The blue cloud indicates the file is stored in the cloud and not downloaded to your device.) When viewing an online preview of a file, you can also: - Quickly swipe from one file t...

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24
What does “sync” mean? To sync a plugin means to match the files that are downloaded to your device with the files being delivered by content managers. Syncing your plugins keeps all downloaded files up-to-date so that you don&rsquo...

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30
What are Messages? Messages are sent from plugin administrators to a centralized location inside the RepFiles app. You will only receive messages from plugins you have installed. The message icon in the main screen menu will appear green whenever...

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26
MyFiles plugin icon What is MyFiles? MyFiles is a location inside the RepFiles app for each registered user to store and manage content in their own personal way. Only you will be able to access the content inside your MyFiles plugin. Externa...

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27
A "Request Access" feature is available to RepFiles users who wish to access Public-Secure plugins found inside the app on the "Add New" screen. What happens when RepFiles users select "Request Access?" 1) Administrators receive an email that...

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02
RepFiles users authorized to access a plugin can send requests directly to content managers. To utilize this feature, the app must be online and your device must be connected to the internet. Enter a plugin and select Request from the menu.&nbs...

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06
When faced with an unstable internet connection, RepFiles allows users to go offline in order to quickly access all files that are synced to their device. To go offline, select the connection icon or "Online" option located in the menu. The app...

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18
  After downloading the RepFiles app, all users are prompted to register for an account, then sign into the app. After you have signed-in to the app, the system will recognize which plugins your account has been authorized to access. ...

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18
A plugin's sync mode settings can be changed by long-pressing on a plugin and selecting Edit. A plugin’s current sync mode is indicated as either Partial or All. Users can change the sync mode by choosing their desired setting and selectin...

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18
Icons appear next to the files inside a plugin to indicate where the file is stored and if it is up-to-date. Blue Cloud – File is stored in the cloud and available for download.   Green Sync – File is downloaded ...

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18
After entering a plugin, select Search from the menu. Choose your search settings, then enter a keyword and select “OK” (Android and Windows) or “Search” (iOS). All file names that include this keyword ...

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18
Enter a plugin that is currently in Sync All mode. This is indicated by a green sync icon located over the plugin icon. Long-press (or right-click) on the files or folders you want to remain in the cloud even after a sync is performed. A g...

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18
To Email Multiple Files: Long-press or right-click on any files that you would like to attach to an email so that a green check mark appears. You can select files from inside different folders and/or plugins. Select Share (Android & Windows) ...

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23
  Public-Secure Plugin/No Access – Plugin icon is visible on the “Add New” screen to all users but only accessible to authorized users. Users must contact the plugin administrator to request access.  ...

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03
Get Ready With RepFiles by Following These Four Simple Steps: Step 1. Download the Free RepFiles App Download the appropriate RepFiles app edition onto your mobile device. Our apps are compatible with Android, iOS and Windows 10 devices and...

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02
If plugin icons that previously appeared on the main screen have disappeared, simply reload the icons so that they reappear. To reload the plugin icons, select Options located in the main screen menu.  On the general options screen...

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